F.A.Q
ALLERGIES + PRECAUTIONS:
• LIL FATS & CO: products are NOT allergen free. Our products may contain some or all of the following common food allergens: MILK, EGGS, PEANUTS, TREE NUTS, SOY AND WHEAT.
• LIL FATS & CO: prepares products that may contain or come into contact with common allergens. Customers are responsible for reviewing ingredient information and determining suitability for their own dietary needs, sensitivities, or allergies. By purchasing, you acknowledge and accept this responsibility.
HEALTH + SAFETY:
At LIL FATS & CO, we follow strict safety, disinfectant and sanitary precautions to ensure costumer safety + satisfaction.
• Prepared in a home kitchen, not subject to inspection.
• Pet Free
• Smoke Free
• Food Safe Certified
• NOT FOR RESALE
CONTACT:
Customer Service Hours: 12-12 | Monday - Sunday
780-841-6714: TXT ONLY | for Pickup + Questions + Any/All inquiries
hello@lilfats.com: Any/All inquiries
PICKUP:
PICKUP ORDERS: will be ready within 24hrs of placing your order. Once ready for pick up, you will receive a email with pickup instructions.
• All pickup orders are contactless + located at a residential address in NE Grande Prairie, Crystal Lake Estates.
• If accommodations are needed, please contact us at 780-841-6714. If your order is not picked up or accommodations are not requested, your order will be canceled and you will be refunded.
WHO ARE WE:
Just a one woman show, run by a self taught, home baker, in Northern Alberta, Canada. Whipping up one of a kind concoctions and recreating old favorites.
Homemade, from scratch. Always.
- EST. 2020
ORDERS:
ONLINE PRE ORDERS ONLY: Will announce on socials when/if we do in person/flash sales.
• All items are as is. NO custom orders or substitutions, unless otherwise stated.
• Handmade Always
• Small Batchh
• From Scratch
• Quality Ingredients
• Limited Quantities
SHIPPING:
• We offer tracked shipping at a flat rate of $20.
• All items are shipped MONDAYS only, unless otherwise stated.
• FREE SHIPPING on orders of $175 or more.
• SHIPPING WITHIN CANADA ONLY
• Due to heat, shipping availability can change weekly from the months of May-September. Check item page/info for shipping availability before placing an order.
• Due to the perishable nature of the items, when choosing shipping, sometimes unforeseen circumstances can occur with weather or carrier issues, your order freshness/state may be compromised. If this occurs, you will be fully refunded.
• Shipping can take 2-5 BUSINESS DAYS depending on your location. Upon making a shipped order, you are acknowledging the extended time that it can take for your order to reach you and this is out of LIL FATS & CO. control. If you have any concerns once order arrives please contact us immediately at hello@lilfats.com
• ALL items ship from Grande Prairie, Alberta. Via CANADA POST unless otherwise stated.
• ALL shipping charges reflect current courier shipping + handling, and it isn't the cheapest, even for smaller items. Sorry!
• Please review your shipping information carefully, orders can not be changed after 24hrs, once placed.
• Please contact us immediately with any questions or concerns pertaining to dissatisfaction with your items/order. Nothing is more important than making sure our customers are satisfied from start to finish. ----- hello@lilfats.com
DISCOUNTS:
ALL discounts are applied to the order total only, before shipping.
REFUNDS + RETURNS:
RETURNS: Due to the nature of the items, NO returns are available once item(s) are in the customers possession.
REFUNDS: You got the wrong item? Please provide your order number, email and a photo of the item you received to hello@lilfats.com
• Please contact us immediately with any questions or concerns pertaining to dissatisfaction with your items/order. Nothing is more important than making sure our customers are satisfied from start to finish. ----- hello@lilfats.com